Privacy Policy

1. Introduction

DigiPulse Labs LLC ("we", "us" or "our") operates the website digipulselabsllc.com (the "Website"). This Privacy Policy explains what information we collect when you visit our Website or purchase our services, how we use it, and the choices you have.

By using our Website or services, you agree to the collection and use of information as described in this policy.

2. Information We Collect

Information you provide

• Name, email address, phone number and company name
• Billing name and billing address
• Project details, files, manuscripts and other content you share with us
• Messages you send through our contact form, email or chat

Information collected automatically

• IP address, browser type, device type and operating system
• Pages visited, time spent and referring website
• Cookies and similar technologies (see "Cookies" below)

3. Payment Information

All payments are processed by secure third-party payment processors (such as Stripe, PayPal or our merchant bank). We do not store or have access to your full credit or debit card number. Card data is handled directly by the payment processor in accordance with the Payment Card Industry Data Security Standard (PCI-DSS). We only receive limited information such as the payment confirmation, the last four digits of your card and your billing details.

4. How We Use Your Information

• To provide, deliver and support the services you order
• To process payments, send invoices and prevent fraud
• To respond to your enquiries and communicate about your project
• To send service updates and, with your consent, marketing emails (you may unsubscribe at any time)
• To improve our Website and services
• To comply with legal obligations

5. Cookies

We use cookies to keep the Website working properly, remember your preferences and understand how visitors use the Website. You can disable cookies in your browser settings; some features of the Website may not work correctly without them.

6. How We Share Your Information

We do not sell or rent your personal information. We share information only with:

• Payment processors, to complete your transactions
• Trusted service providers (hosting, email, analytics) who help us operate our business and are bound by confidentiality obligations
• Publishing platforms (for example Amazon KDP) when you ask us to publish or market your book on your behalf
• Authorities, when required by law or to protect our legal rights

7. Data Security

We use industry-standard measures, including SSL/TLS encryption, to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We keep your personal information only as long as needed to provide our services, meet our legal, tax and accounting obligations, and resolve disputes. Project files are kept for up to 12 months after delivery unless you ask us to delete them sooner.

9. Your Rights

Depending on where you live (including under the CCPA in California and the GDPR in the EU/UK), you may have the right to:

• Access the personal information we hold about you
• Request correction or deletion of your information
• Opt out of marketing communications
• Object to or restrict certain processing

To make a request, email us at info@digipulselabsllc.com. We will respond within 30 days.

10. Children's Privacy

Our services are not directed to children under 13 (or under 16 in the EU/UK). We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us and we will delete it.

11. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of those websites, and we encourage you to read their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us: