Refund & Cancellation Policy

1. Overview

At DigiPulse Labs LLC, your satisfaction is important to us. Because our services are custom digital work, refunds depend on how much work has been completed at the time of your request. This policy applies to all services purchased from digipulselabsllc.com.

2. Cancellation Before Work Begins

If you cancel your order before any work has started, you will receive a 100% refund of the amount paid.

3. Cancellation After Work Begins

If you cancel after work has started, you may receive a partial refund based on the work completed:

• Less than 25% completed (e.g. research, outline or first concepts not yet delivered): up to 75% refund
• 25% – 50% completed (e.g. first draft, first design concepts or initial build delivered): up to 50% refund
• More than 50% completed: no refund, but all completed work will be delivered to you

For milestone-based projects, payments for milestones that have been delivered and approved are non-refundable.

4. Non-Refundable Items

• Projects that have been fully delivered and approved by the client
• Third-party costs paid on your behalf (domains, hosting, plugins, stock images, app store fees, ISBNs)
• Advertising spend already paid to platforms such as Amazon Ads, Facebook or Google for eBook marketing campaigns
• Rush / expedited delivery fees once the rush work has started
• Refund requests based on results we cannot control (sales, rankings, reviews or app store approval decisions)

5. Quality Guarantee

If a deliverable does not match the agreed requirements, please tell us within 14 days of delivery. We will first revise the work at no extra cost. If we are still unable to deliver what was agreed after the included revisions, you may request a refund under this policy.

6. How to Request a Refund

Email info@digipulselabsllc.com with the subject line "Refund Request" and include:

• Your full name and the email used for the order
• Order / invoice number
• The reason for your request

We will review your request and reply within 2 business days.

7. Refund Processing

Approved refunds are issued to the original payment method within 5–10 business days. Depending on your bank or card issuer, it may take additional time for the funds to appear in your account. We do not issue refunds in cash or to a different payment method.

8. Contact Us

If you have any questions about this policy, please reach out before filing a dispute — we're happy to help: